Customers have the right to return the products within 14 days of purchase, in the cases where: they need another size, if by our mistake, wrong products are sent or products of bad quality. Returning products must be in an excellent condition, sealed in their package and be whole and without damage. The bag must be the same that it was sent in and must also be in an excellent condition.
If the product purchased is tailor made, then it is not possible to return it. That is why we are always in close contact with the customers that make special orders.
The customer can return the products purchased without cost and without reason within fourteen (14) calendar days from the day of delivery. In this case, the costumer is charged with the mentioned return cost.
Before returning the products contact us by email or phone.
Returns will be accepted only after the inspection of the return product. The product must be in the exact same condition in which it was delivered.
In any case of return, the costumer is responsible to return all documents accompanying the product intact and in perfect condition (e.g. invoice, receipt).
In all cases, the shipping cost of the return is paid by the costumer.